Return Policy
RuffPawz Return Policy
At RuffPawz, we want you and your dog to love our products. If you’re not completely satisfied, we offer a 30-day return policy under the following conditions:
Eligibility for Returns
- Items must be unused, in original packaging, and in resalable condition (clean, with no signs of damage or heavy use).
- Defective items will only be accepted upon written agreement, and we reserve the right to refuse all returns at our discretion.
Valid Return Reasons
- You are unhappy with the product.
- The product does not work as advertised.
- The item does not fit, and you wish to exchange for another size.
Refunds & Exchanges
- Returns are handled on a case-by-case basis. Typically, we offer a full refund or store credit depending on the situation.
- If the item is defective, we will cover the cost of return shipping.
- If returning for other reasons (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.
Processing Time
- Once we receive your return, please allow 10 to 14 business days for processing.
How to Initiate a Return
- Visit our Contact Page and select "Return" as the subject.
- Provide your order number, reason for return, and any necessary photos/videos (if claiming a defect).
- Our team will review your request and provide further instructions.
If you have any questions, don’t hesitate to reach out – we’re here to help!